Privacy and security

When you create an account and use GoLottoGo, we collect:

• Your email address, used to run your account, to send sign-in and password-reset messages, and as part of confirming you own your account when you contact support
• Your password, used only to sign in. It is stored securely and GoLottoGo cannot see it
• Your Withdrawal PIN and security question answers, used to confirm you own your account when you contact us
• Your Bitcoin wallet addresses and transaction history, used to process deposits and withdrawals
• Basic technical information such as your IP address, device type, and cookies, used to keep the platform working and secure

We use your information to:

• Create and run your account
• Process your deposits and withdrawals
• Confirm you own your account when you contact support
• Protect the platform and players from fraud and unauthorized access
• Improve the platform, and analyze gameplay data internally for our own marketing analysis. This is not sold or shared with third parties for their marketing.
• Send you service messages, such as sign-in confirmations and password resets
• Send you updates, bonuses, and promotions, only if you choose to receive them. You can opt out at any time.

We do not sell your personal information.

We share limited information only with the services that help us run the platform:

• Payment processors, to process your deposits and withdrawals
• Our customer support and chat provider, which handles the messages you send us when you contact support

These services receive only what they need to do their job.

We protect your information with:

• Encryption when information is sent between you and our platform
• Access controls that limit who can reach your information
• Secure storage of account credentials

You also help keep your account safe by keeping your password and security details private, and by contacting us if you notice anything unusual.

• You can update your account details and preferences at any time
• You can opt out of promotional messages at any time
• You can stop playing at any time. Your account balance and history are preserved.

GoLottoGo is for adults. You confirm at registration that you are 18 or older. We do not knowingly collect information from anyone under 18. Accounts are subject to action if discovered to be ineligible.

We use cookies and similar technologies to remember your preferences, keep you signed in, and keep the platform secure. You can manage or refuse cookies in your browser settings, though some features may not work properly without them.

We may update this page from time to time. When we do, we update the date below. Significant changes will be shown clearly on our platform.

Questions about your privacy? Contact us at support@golottogo.eu.

For definitions of terms used here, see the Glossary.